Questions and Answers
3pgm FAQ — Questions players frequently ask
From deposits and withdrawals, to opening an account and playing on mobile — find clear answers to all the questions 3pgm players ask most, all in one place.
Whether you are a new player visiting 3pgm for the first time or a regular who has been playing for a long time, questions can come up while you play. This FAQ page covers deposits and withdrawals, account management, mobile usage and responsible gaming in an organised way, so please read through it before contacting customer support. If you cannot find an answer, you can ask the support team anytime via 24/7 Live Chat.
Self-Exclusion
At 3pgm, players can set their own deposit limits. Contact our support team via 24/7 Live Chat to arrange a limit and manage your own budget. The limit takes effect immediately, and support for responsible gambling is also available.
Yes, you can. A Cooling-Off period lets you temporarily pause your gambling for a set number of days. Contact the support team via Live Chat to agree on the duration. During that period you will not be able to access your account, and it will only be reopened after the agreed number of days has passed.
Gambling is entertainment, not a financial solution. If you feel it is causing you problems, contact the support team at [email protected] or through Live Chat. Self-Exclusion can also be arranged straight away.
Only players aged 21+ are allowed on the 3pgm platform. This requirement is strictly verified during the player identity check. No one under 21 is permitted to access any gambling activity.
Chasing losses by continuing to play, borrowing money to gamble, damage to family relationships, or being unable to control how much you play are all signs of problem gambling. If you notice these signs, contact the support team immediately and request Self-Exclusion.
Deposit
You can deposit at 3pgm using KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer. Many players choose KBZPay and Wave Money because the process is fast and funds appear in your account almost instantly.
The minimum deposit for all payment methods is 20,000 Ks. Your deposit will only be completed once this amount is met, and funds are credited to your account almost instantly. A 150% welcome bonus is also available on your first deposit.
Log in to your 3pgm account, go to the deposit section, and select KBZPay. Transfer the amount via KBZPay to the phone number shown on the 3pgm site, then attach the receipt and send it to the support team via Live Chat. Once confirmed, the funds will be credited to your account.
3pgm does not charge any deposit fees. However, your bank or e-wallet provider may have their own charges, so check with your bank or wallet in advance. These fees are set by third parties and are outside 3pgm's control.
Yes, you can deposit using Wave Money. Follow the same process as KBZPay — transfer to the phone number provided by the 3pgm support team via Wave Money, send the receipt, and your account will be credited once confirmed. AYA Pay and CB Pay work the same way.
Account Registration & Login
Your username must be a unique combination of English letters and numbers, at least 6 characters long. Your password must be at least 8 characters and include a mix of uppercase letters, lowercase letters, and numbers. Choose a strong password to protect your personal information and do not share it with anyone.
You can register with a phone number, username, and password. The information you provide must be accurate and the phone number must be your own. Since all transfers must be made from the player's own account, providing the correct phone number is important.
No, you cannot. Each player is allowed to open only one account. If you are found playing with two accounts, your bonuses and coupons will be cancelled and restrictions such as account suspension may be applied. Please continue using only the first account you opened.
If you cannot log in, contact the 3pgm support team via Live Chat. If you can verify your registration details, your password will be reset. If your account gets temporarily locked due to multiple failed login attempts, only the support team can resolve it.
How to Withdraw
Yes. 3pgm withdrawals are processed 24 hours a day, 7 days a week. Regardless of holidays or the time of night, we aim to have your money arrive within 30 minutes to 3 hours of your request. The support team is also available at night via Live Chat.
Withdrawals can only be transferred to a KBZPay, Wave Money, AYA Pay, CB Pay or bank account that is registered in the player's own name. Transfers to a third party's account are not allowed — this rule exists to protect the player's personal security and finances.
If your money has not arrived more than 3 hours after submitting a withdrawal request, contact the support team immediately via Live Chat and send them your transfer request ID. In most cases the issue can be looked into right away. Delays can happen when payment details or player information are incomplete, so please check that both are correct first.
A transfer is normally completed within 30 minutes to 3 hours. As long as the details you submitted are correct and account verification checks have not changed, your money should arrive within that window. Delays outside this range can be caused by external payment system slowdowns, but you can check with the support team via Live Chat.
The minimum withdrawal amount is 30,000 Ks. Withdrawal requests cannot be made below this amount. Once your balance reaches the minimum, you can submit a transfer request. If there is a maximum transfer limit per transaction, please coordinate with the support team.
Playing on Mobile
First, clear your browser cache. If you are using Chrome, go to Settings → Privacy and security → Clear browsing data → Cached images and files, then clear it. After that, reload the site and try again. If the problem continues, check your WiFi or data connection and try restarting your phone.
No app download is needed. You can open the 3pgm site directly through a phone browser such as iOS Safari or Android Chrome and play straight away. The site is designed to work with mobile phones, so slots, live casino, crash games and fish shooting games all run smoothly on your phone.
On Android Chrome, tap the browser menu (⋮) and select 'Add to Home screen' to place the icon on your home screen. On iPhone Safari, tap the Share icon (↑) and select 'Add to Home Screen'. This lets you open 3pgm with one tap from an icon, just like an app.
If your connection drops while you are playing, the game round will continue to be recorded on the server. Once you reconnect and re-enter the game, you can continue from the screen where the round left off. If you have any issue with a result, contact the support team right away.
Ask Our Support Team Directly
If you can't find your answer in this FAQ, the 3pgm support team is available 24/7 via Live Chat in Myanmar language to help you right away. Account questions, deposit and withdrawal issues, or anything game-related — just ask. You can also reach us by email.
Log in to 3pgm and open Live Chat