3pgm Privacy Policy

Introduction — Purpose of This Policy

3pgm is a platform offering online casino, slots, football betting, crash games, and fish shooting games for players in Myanmar. We take the security of players' personal data very seriously, which is why this Privacy Policy has been put in place.

This policy applies to the 3pgm website (https://3pgm.run) and all related services. By continuing to use this site, players are considered to have agreed to the terms set out in this policy.

This policy explains what personal data we collect, what we use it for, who we may share it with, how we protect it, and what rights players have.

1. Personal Data We Collect

We collect only the data needed to provide our services and manage player accounts. The following categories are included—

Registration Information

• Full name
• Date of birth (to verify 21+ age requirement)
• Email address
• Phone number
• Player-set password (stored encrypted)

Financial Information

• Deposit and withdrawal records
• Payment information for KBZPay, Wave Money, AYA Pay, CB Pay and Bank Transfer
• Payment confirmation records

Payments are processed through encrypted platforms (KBZPay, Wave Money, AYA Pay, CB Pay), so we never see or store players' bank account PINs or passwords.

Game activity records

• Game types played and play history
• Bet records and win/loss history
• Bonus and VIP level records

Technical information

• IP address
• Browser type and version
• Device type (phone, tablet, computer)
• Cookies and session tokens
• Site visit time and duration

This technical information is used to improve our service, monitor security, and protect against unauthorized account access.

2. How We Use Your Personal Data

The personal data we collect is used only for the following purposes—

• To verify account registration — to manage player access and confirm that the player is 21+
• To process payments — to handle deposit and withdrawal requests quickly and efficiently
• To provide customer support — to respond to player inquiries, assistance requests, and complaints
• To maintain security — to prevent fraudulent financial activity, fake account creation, and scams
• To improve our service — to enhance the platform based on how players use it
• To meet legal obligations — to keep records as required by applicable laws

We do not share or sell players' personal data to third parties for advertising purposes.

3. Who We Share Personal Data With

We may share players' personal data with third parties only in the following situations—

Payment service providers

For KBZPay, Wave Money, AYA Pay, CB Pay and bank transfer processing, we send only the financial information necessary to the payment platforms. They act under our instructions and may not use the data for their own purposes.

Technology service providers

Third-party providers we engage for platform operations, servers, cybersecurity, and customer support can access personal data only under our supervision and only to carry out their duties.

Legal obligations

If we are required to disclose information by law, a court order, or a request from a lawful authority, we will comply only to the extent required.

Outside of the situations above, we will not share players' personal data with advertising agencies, third-party data companies, or any advertising networks.

4. Cookies and Tracking Technology

We use cookies and similar technologies to improve your experience on the site and to maintain security.

Types of cookies

• Essential cookies — enable core site functions (login sessions, settings). Disabling these cookies means the service will not work properly.
• Analytics cookies — track how players browse the site and help us make improvements.
• Security cookies — used to protect against unauthorized access attempts and fraud.

You can disable cookies through your browser settings, but note that some site functions may not work properly if you do. We do not use third-party advertising tracking cookies.

5. Security Measures

3pgm has put in place effective technical and organizational safeguards to protect players' personal data—

• SSL/TLS Encryption — All data transfers between the player and server are protected with 256-bit SSL encryption
• Password Protection — Player passwords are stored using an unreadable hashing method
• Access Control — Our staff can only view data relevant to their job function, and all access is logged
• Threat Monitoring — Unusual usage patterns are monitored around the clock by our 24-hour operations system
• Data Breach Prevention — The server and database are protected with measures against external intrusion

No matter how strong the technical measures are, it is also important that players keep their account password secure and do not share it with third parties. If you notice any unauthorized access, contact customer support immediately.

6. Data Retention Period

We retain players' personal data for as long as necessary to fulfill the purposes described in this policy—

• Active accounts — Personal data is retained throughout the period the account remains open
• Closed accounts — After an account is closed, financial records may be retained for an appropriate period as required by law
• Deletion on request — If a player requests deletion of their data, we will action it unless there is a legal restriction preventing us from doing so

When a deletion request is made, please note that some records may still be retained due to legal obligations. In such cases, we will clearly explain to the player which data is being retained and why.

7. Players' Personal Data Rights

We recognize the following rights of players regarding their personal data—

Right to Access

You can request to know what personal data we hold about you.

Right to Rectification

If any personal data is inaccurate, you can request a correction. You can also update it yourself immediately through your account settings.

Right to Erasure

You can request deletion of your personal data unless there is a legal restriction. Please note that data we are legally required to retain, such as financial records, cannot be deleted.

Right to Restriction

If there are legally valid grounds to restrict further processing of your personal data, you can request that we do so.

Right to Portability

You can request that the personal data you have provided be given to you in a readable format.

To learn more about or exercise any of these rights, contact us at [email protected]. Our customer support team is available 24/7 in Burmese.

8. Users Under 21

3pgm's services are for adults aged 21 and over only. If we become aware that a person under 21 is using our website, we will immediately delete that person's personal data and close their account.

If parents or guardians become aware that their child is using our site, we ask that they contact us at [email protected]. We will act on it right away.

9. Changes to This Policy

We may update this privacy policy from time to time for business, technical, or legal reasons. Any changes will be shown on the site with a "Last updated" date, and players will be notified through our service for significant changes.

If you continue to use the site after an update is published, you will be considered to have accepted the revised policy. Please take a moment to read it carefully.

10. Contact Us

If you have any questions about this privacy policy or wish to raise a concern about how your personal data is handled, please get in touch through any of the following—

• Customer Support Live Chat — Available 24 hours in Burmese
• Email — [email protected]

We are committed to handling every player inquiry related to privacy protection as quickly as possible. 3pgm prioritizes privacy protection to earn and maintain player trust.